Terms & Conditions
Thank you for shopping with us — please carefully read our policies on shipping, delivery and returns below.
Shipping
Orders placed by 12pm EST on business days typically ship the same day. Orders placed after 12pm EST typically ship the following business day. However, please allow up to 2 business days for orders to be processed and shipped. Shipping rates are determined at checkout based on the selected shipment method and zip code. These are calculated rates from our shipping provider and cannot be adjusted. A valid tracking number will be provided after an order shipment has gone out. If you do not receive one, please reach out to curious@rrunberg.com. At this time, we do not offer international shipping from the U.S.
Delivery
Once an order is shipped, R Runberg Curiosities is no longer held responsible for any missing, lost, stolen or damaged packages. When an order is received, we carefully examine the condition of your item(s) before sending. We also carefully package the merchandise to ensure it will arrive undamaged. If you find that your package is missing, lost, stolen or damaged, we strongly encourage you reach out directly to the shipping carrier and file a claim using your provided tracking number. Once a package leaves our building we are unable to accept any claims made against the package. Packages valued $500 or more may require a signature upon delivery.
Returns
All sales are final and can not be returned or exchanged. If an order is damaged in transit, please reach out directly to the shipping carrier and file a claim using your provided tracking number.
Contact Us
If you have any questions on our policies or shopping with us, please contact us.